Uster Quality Expert is the key to total customer satisfaction
Quality consistency is the primary goal of every yarn manufacturer, as it is the way to satisfy customers and ultimately improve sales and profits. With a large-scale producer like Uztex Uchkurgan, the difficulties in achieving these goals are often magnified by the sheer volume and complexity of data to be gathered, evaluated and applied in order to make the required improvements.
As every spinner knows, markets are tough and demand is variable. That makes customers seek ever higher levels of quality – especially quality consistency – in return for their valued business. Detailed, precise and understandable data is critical to enable spinners to deliver this by adjusting and optimizing their processes. Increasingly, customers also ask for more data to prove the quality they request.
But, as Uztex Uchkurgan knows, manual collation and analysis of the great mass of data involved in yarn spinning, is a difficult job, and sometimes produces unwanted random results. For this company, Uster Quality Expert was the ideal solution, taking away the pain and uncertainty of manual assessment, and replacing it with fast and accurate quality improvement guidance impacting on the entire mill, even as far as the winding room.
Says Mr. Rafael Tavkhidov, Managing Director: “Market competition is very high and customer satisfaction is the key to our long term business goals. Thanks to Uster Quality Expert, we are now confident we can sustain our customers by meeting their quality needs.”
Mr. Umar Hayat, Mill Manager, says: “My life in terms of quality management can be divided into a life before Quality Expert and a life after Quality Expert. Quality management has become a simple, effective and efficient task with the help of the system. Our response time to quality problems in the process has decreased significantly with Uster Quality Expert”.
